Location: Novi Sad, Serbia (On-site)

Reporting to: CEO (US-based)

Company Size: ~35 Employees (Global)

Meet the Team

At Ottometric, we're not just keeping pace with the AI revolution in automotive — we're driving it. Our team brings together deep expertise in machine learning, computer vision, and large-scale data engineering, forged at the intersection of two of the most demanding fields in tech: artificial intelligence and autonomous vehicle development.

We specialize in the kind of problems most AI teams never face — managing petabyte-scale, multimodal sensor data, building proprietary KPI computation engines, and deploying AI-assisted root-cause discovery across complex, safety-critical systems. Our platform doesn't just store data; it thinks about it — continuously ranking logs by coverage, novelty, and safety relevance to surface what matters most for model training and validation.

The Opportunity

This is a hands-on leadership role for a strategic operator who thrives in high-stakes, high-growth environments. As a core member of the executive? team and a key partner to our CEO, you will take full ownership of a major new strategic business line for Ottometric. Your mission is to champion the launch and expansion of this division, ensuring our specialized engineering talent, enterprise customers, and go-to-market strategies are seamlessly synchronized. You will be the steward of this unit's P&L, focusing on revenue acceleration, customer retention, and the operational excellence that defines our company.

The Role

You will lead this new business line end-to-end, serving as the commercial and operational heartbeat of the division. You will work to deepen our foothold in the enterprise data management and ADAS/AV market, ensuring that our premier clients experience zero friction and maximum value. This role requires immense breadth—from overseeing day-to-day management to architecting enterprise account management strategies, all while nurturing the lean, agile spirit that makes our team successful.

About You

You possess a rare blend of executive leadership, high judgement, and technical fluency. Your professional toolkit includes:

• Experience: 10+ years of experience in enterprise customer success or account management, with a proven track record of successfully running a business line or managing a cross-functional leadership team.
• Education: MBA is required.
• Technical Fluency: You speak the language of both enterprise procurement and specialized engineers. Ideally, you have experience with secure data transport, enterprise hardware/software integration, and how to align technical roadmaps with commercial revenue goals.
• High Judgment: You are comfortable making difficult operational and commercial decisions. You can balance empathy for the customer and the team with the strategic financial needs of the business.
• Executive Leadership: Exceptional communication skills are a must. You are as comfortable negotiating complex commercial bundles with a Tier-1 automotive OEM as you are sitting down for a 1-on-1 with a lead systems engineer.

Key Responsibilities

1. Commercial Leadership & Customer Success

• Account Management: Lead the success and retention strategy for a high-value enterprise customer base, ensuring uninterrupted service and maintaining the highest standards of customer service.
• Revenue Growth: Own the P&L for this new business line. Partner with the commercial team to build cross-sell matrices, bundle new capabilities with existing Ottometric software, and drive aggressive revenue targets.
• Customer Experience: Build a world-class customer success framework that proactively solves complex client data bottlenecks and reflects our brand's commitment to quality and speed.

2. Operational Excellence & Business Management

• Infrastructure Scaling: Act as the executive sponsor for the operational rollout of this division. Ensure all data infrastructure setups, systems integrations, and operational milestones are executed on time.
• Cross-Functional Alignment: Bridge the gap between highly specialized technical teams and the core Ottometric go-to-market organization, eliminating silos to ensure a unified customer experience.
• Process Improvement: Streamline our business operations and commercial workflows to be as efficient, removing friction and accelerating time-to-market for our bundled solutions.

3. Team Leadership & Organizational Health

• Accountability Frameworks: Develop and implement clear, objective performance metrics and KPIs for the new division, driving a culture of high output and ownership.
• Managerial Coaching: Support and integrate specialized engineering leads, helping them scale their teams and thrive in a fast-paced, high-accountability startup mentality.
• Culture Alignment: Ensure a unified work style across the broader company and this new unit, focused on proactive communication, deep trust, and measurable results.